Terms & Conditions

PEEK A BOOK TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR PURCHASING A PRODUCT.

These Terms and Conditions govern the use of the Peek A Book website and purchases made through our online store.

By accessing this website or placing an order, you agree to these Terms and Conditions.

Nothing in these Terms limits or excludes any mandatory consumer rights available to you under applicable law.

PART A - ABOUT US

Peek A Book is owned and operated by:

Foofieco Ltd
Emmanouil Xanthou 20
6018 Larnaca
Cyprus

Foofieco Ltd is a company registered in the Republic of Cyprus.

Throughout these Terms, "Peek A Book", "we", "us" and "our" refer to Foofieco Ltd.

Although Foofieco Ltd is based in Cyprus, we sell internationally and use third-party logistics, warehousing, fulfillment and shipping providers in various countries, including China.

Products may therefore be stored, packed and dispatched from locations outside Cyprus.

Foofieco Ltd remains the seller of the products unless expressly stated otherwise.

These Terms should be read together with our Privacy Policy, Shipping Policy and Refund & Returns Policy.

PART B - WEBSITE USE

You may use this website only for lawful purposes.

You must not use the website in a manner that could damage, disable or interfere with its operation, compromise its security, interfere with another user's use of the website or violate applicable law.

All content appearing on this website, including branding, logos, product photographs, graphics, text, videos, product descriptions and website design, belongs to Foofieco Ltd or is used under appropriate authorization unless otherwise stated.

You may not reproduce, distribute, commercially exploit or modify such material without prior written authorization.

PART C - PRODUCTS AND INTENDED USE

Peek A Book is a consumer product intended for use by adults.

Peek A Book is not a toy.

Children should remain appropriately supervised while the product is in use.

The product should be used in accordance with any instructions, warnings and recommendations supplied with it.

Peek A Book is not a medical device and is not intended to diagnose, prevent, treat or cure any disease or medical condition.

Information provided through our website, advertising or social-media channels is intended for general informational purposes and should not be interpreted as medical advice.

PART D - ORDERS

By placing an order, you confirm that:

you are at least 18 years old or otherwise legally capable of entering into the transaction;
the information you provide is accurate and complete;
the delivery address you provide is correct;
you are authorized to use your selected payment method; and
you agree to these Terms.

After placing an order, you may receive an electronic order confirmation.

An automated email failing to arrive does not necessarily mean that the order was not successfully placed. Customers who do not receive an expected confirmation should contact us so that we can verify their order.

We reserve the right to refuse or cancel orders where reasonably necessary, including because of suspected fraud, payment problems, stock errors, obvious pricing errors, legal restrictions or inability to deliver to the requested destination.

If we cancel an order after payment has been received, the relevant payment will be refunded.

PART E - PAYMENT AND PRICING

Payment must be completed using one of the payment methods offered at checkout.

Payments are processed through third-party payment providers.

We do not directly store complete payment-card details where those details are processed by our payment provider.

Prices, taxes and shipping charges applicable to an order will be displayed during checkout where required.

For international orders, additional import duties, taxes or customs charges may apply depending on the destination and whether such amounts have already been collected at checkout.

PART F - FULFILLMENT AND SHIPPING

International Fulfillment

Peek A Book operates an international fulfillment model.

Orders may be stored, packed and dispatched by third-party logistics providers, including fulfillment partners located in China.

The use of an overseas fulfillment provider does not change the identity of Foofieco Ltd as the seller.

Processing and Delivery Estimates

Orders are normally processed within a reasonable period following payment confirmation.

Estimated delivery times are estimates rather than guarantees unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including customs procedures, carrier delays, weather, transportation disruption, local delivery conditions and force majeure events.

We will nevertheless comply with mandatory delivery obligations imposed by applicable consumer law.

PART G - CUSTOMER DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information.

If you discover an error after ordering, please contact us immediately.

Once an order has entered fulfillment or been dispatched, we cannot guarantee that an address can be changed.

If delivery fails because the customer supplied an incorrect or incomplete address, refused delivery, failed to collect a parcel after reasonable notice, or otherwise prevented delivery, we may charge reasonable additional costs associated with reshipping or recovering the order, to the extent permitted by applicable law.

PART H - DELIVERY, RISK AND PROOF OF DELIVERY

For consumers entitled to EU/EEA consumer protection, risk of loss or damage passes in accordance with applicable consumer law.

Where Foofieco Ltd arranges delivery, risk generally passes when the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.

Where the customer independently commissions a carrier that was not offered by us, different rules may apply.

Nothing in these Terms is intended to transfer risk earlier than permitted by mandatory consumer law.

Authorized Delivery Locations

Where a customer expressly authorizes a carrier to leave a parcel in a specified safe place, with a neighbour, at a reception desk, parcel locker, collection point or with another designated person or location, delivery to that authorized location may constitute completion of delivery to the extent permitted by applicable law.

Once an order has been validly delivered and risk has passed to the customer under applicable law, Foofieco Ltd is not responsible for subsequent loss, theft, removal, disposal or damage occurring after delivery.

PART I - ORDERS MARKED AS DELIVERED BUT NOT LOCATED

If tracking indicates that an order has been delivered but the customer cannot locate it, the customer should contact us as soon as reasonably possible.

Before contacting us, customers should check:

around the delivery location;
with members of their household;
with neighbours;
building reception or management where applicable;
any designated safe place;
parcel lockers or collection points;
any delivery instructions previously provided to the carrier; and
the carrier's tracking information.

We reserve the right to investigate disputed deliveries before determining whether a refund or replacement is appropriate.

Our investigation may include requesting or reviewing:

carrier tracking records;
GPS delivery information;
delivery photographs;
timestamps;
signatures;
safe-place instructions;
recipient information;
carrier scans;
communications with the carrier; and
other reasonable evidence of delivery.

A tracking status or photograph marked "delivered" will be treated as relevant evidence, but will not override mandatory consumer rights.

A refund or replacement will not automatically be issued merely because a customer reports that a parcel cannot be found after the carrier has recorded it as delivered.

Each claim will be assessed according to the available evidence and applicable law.

Where investigation establishes that the parcel was lost before valid delivery, we will provide the remedy required by applicable law and may separately pursue reimbursement from our logistics provider or carrier.

Where investigation establishes valid delivery and risk has passed to the customer, subsequent loss or theft is the customer's responsibility to the extent permitted by applicable law.

PART J - LOST OR DAMAGED SHIPMENTS

If a parcel is lost or damaged while the risk legally remains with Foofieco Ltd, we will provide the remedy required by applicable consumer law.

Customers may be required to provide reasonable information or evidence necessary for us to investigate the shipment.

Foofieco Ltd may independently seek compensation from the logistics provider, shipping carrier or other responsible third party.

Any dispute between Foofieco Ltd and its fulfillment or shipping providers does not reduce mandatory rights available to the consumer.

PART K - EU/EEA RIGHT OF WITHDRAWAL

Consumers located in the European Union or European Economic Area generally have the right to withdraw from a distance purchase without providing a reason within 14 days after receiving the goods, subject to statutory exceptions.

Cyprus's Consumer Protection Service confirms this right for online purchases. consumer.gov.cy

To exercise this right, the customer must clearly notify us before the withdrawal period expires.

After notifying us, the customer must return the goods within the period required by applicable law.

Customers should contact us before returning a product so that we can provide the correct return destination.

Because we operate an international fulfillment network, the return address may be different from the address from which the order was originally shipped.

Do not return products to the original shipping address unless instructed to do so by us.

PART L - COST OF RETURNS

For a standard change-of-mind withdrawal, the customer is responsible for the direct cost of returning the goods, provided that the customer was properly informed of this responsibility before purchase and subject to applicable law.

Cyprus's Consumer Protection Service confirms that consumers can be required to bear the direct cost of returning goods when properly informed in advance. consumer.gov.cy

Where a product is defective, incorrect or otherwise non-conforming and applicable law requires the seller to bear the cost, Foofieco Ltd will do so.

PART M - CONDITION OF RETURNED PRODUCTS

Consumers may inspect products to the extent reasonably necessary to establish their nature, characteristics and functioning.

Customers may be responsible for any diminished value resulting from handling beyond what would reasonably be permitted when examining the product in a physical shop.

This reflects Cyprus consumer guidance concerning the EU withdrawal right. consumer.gov.cy

Products should therefore be returned with their components and packaging where reasonably possible.

This section does not limit statutory rights relating to defective or non-conforming goods.

PART N - REFUNDS

Where a consumer validly exercises an EU/EEA statutory right of withdrawal, we will refund the amounts required by applicable law.

This generally includes the purchase price and the cost of the least expensive standard delivery method offered by us.

If the customer chose a more expensive delivery method, such as express or priority delivery, the additional cost above standard delivery does not have to be refunded where permitted by law. consumer.gov.cy

Refunds will normally be made using the original payment method.

Where legally permitted, we may withhold reimbursement until we have received the returned goods or the customer provides evidence that the goods have been sent back. consumer.gov.cy

PART O - DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.

We may request:

your order number;
photographs;
video;
packaging photographs;
shipping labels; and
a description of the problem.

We will then provide an appropriate remedy in accordance with applicable law.

Nothing in these Terms limits statutory rights concerning defective or non-conforming goods.

PART P - CUSTOMS, DUTIES AND INTERNATIONAL ORDERS

Products may be shipped internationally from fulfillment facilities outside the customer's country, including China.

Depending on the destination, an order may be subject to import VAT, customs duties, taxes or handling charges.

Where these amounts are not collected by us at checkout, they may be payable by the recipient subject to applicable law.

Customers are responsible for complying with lawful import requirements applicable in their destination country.

PART Q - PRODUCT SAFETY

Peek A Book is intended for adult use.

It is not a children's toy.

Children should remain appropriately supervised while the product is being used.

Children should not be permitted to play with or independently handle internal phone-holding components.

Do not improperly modify, disassemble or misuse the product.

To the extent permitted by applicable law, Foofieco Ltd is not responsible for loss or injury resulting from misuse of the product, failure to follow supplied safety instructions or unauthorized modification.

Nothing in this section excludes liability that cannot lawfully be excluded.

PART R - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, including mandatory consumer-protection rights.

To the maximum extent permitted by law, Foofieco Ltd will not be liable for indirect or consequential losses that were not reasonably foreseeable or that arise from improper use of the product.

We do not guarantee that the website will always be uninterrupted, error-free or available.

We may update, suspend or modify website functionality where reasonably necessary.

PART S - FORCE MAJEURE

We are not responsible for delays or failures caused by events outside our reasonable control to the extent permitted by applicable law.

Such events may include severe weather, natural disasters, war, civil disturbance, governmental restrictions, customs disruption, transportation interruption, strikes, telecommunications failures and similar extraordinary circumstances.

This provision does not remove mandatory consumer rights.

PART T - PRIVACY

Personal information is processed in accordance with our Privacy Policy.

Because Peek A Book operates internationally, information required to fulfill an order may be shared with logistics providers, fulfillment partners and carriers outside Cyprus and the European Economic Area, including providers located in China.

International transfers of personal data will be handled in accordance with applicable data-protection law.

Please see our Privacy Policy for further information.

PART U - GOVERNING LAW

These Terms are governed by the laws of the Republic of Cyprus.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply to you under applicable law.

Nothing in these Terms restricts any rights a consumer may have regarding competent courts or statutory dispute-resolution procedures.

PART V - SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

PART W - CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our services, fulfillment arrangements or applicable legal requirements.

The version applicable to an order will generally be the version in effect when that order was placed.

Changes will not retrospectively remove statutory rights that have already arisen.

PART X - CONTACT

For questions about an order, delivery, return, refund or these Terms, please contact us through the Contact page available on the Peek A Book website.