Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at foula@thepeekabook.com. Do not ship any items back without contacting us first. Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and the return shipping address.

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for the cost of return shipping. Items returned without prior authorization will not be accepted.

If you have any questions regarding a return, please contact us at foula@thepeekabook.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong product. We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, personal care goods (such as beauty products), hazardous materials, flammable liquids, and gases.

Please contact us if you have any questions regarding the eligibility of your item for return.

Gift cards are non-refundable.

Exchanges

The fastest way to receive a replacement item is to return the original item (once approved) and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify, the item must be returned in the same condition in which it was received, unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item, or where required by applicable law.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at foula@thepeekabook.com.